According to recent reports, firmware updates for the Bose QuietComfort 35 headphones have rendered the headphones useless when it comes to their prime functionality – active noise cancelling. This Bose QuietComfort 35 firmware issue sounds like a total blunder!
Bose QuietComfort 35 Firmware Issue, Stops Noise Cancelling
As CNET explains, they were made aware of the issue by a user in the online Bose Community who was part of an ongoing thread discussing the problem. CNET’s David Carnoy had given the QC35 the CNET Editor’s Choice Award, but since then there have been a few firmware updates, to which Jason (Bose community member) wrote, “Bose has updated the firmware several times, which has rendered the ANC [noise-cancelling] completely useless. This problem has been ongoing for a month with a hundreds of people complaining on the Bose forum.”
On March 7, a Bose community manager named Jason wrote, “You’ve told us that something is wrong, and although we have tested rigorously, we haven’t been able to replicate what you’ve told us. We will get to the bottom of this and we need your help.”
Since then Bose asked volunteers from both the UK and the US to send in their headphones to get to the bottom of the Bose QuietComfort 35 firmware issue. Carnoy inquired further with Bose who told him, “We tested the latest QC35 firmware before its release, and again after its release,” said a Bose spokesperson to Carnoy. “Both times, we verified that the update didn’t change the headphone’s noise-cancelling. In order to understand what else might be happening, we need products back from people experiencing a problem. That feedback has come in from such a small fraction of owners, that too few have been returned for us to do that. So, we asked those customers to send us their product. We want to help, and that’s not unusual for us.”
Apparently, this isn’t Bose’s first issue with firmware. Users on Reddit complained that firmware update 1.2.9 changed the sound quality for the worse. It also posed a new issue with PlayStation Vita users who could then no longer connect to their Vitas. This issue was later fixed in update 1.2.10.
As of yet, a solution with the latest Bose QuietComfort 35 firmware issue is TBD. We will keep you up to date as soon as we hear anything.