Amazon is the global go-to to buy almost anything these days and with a 30-day return policy and FREE returns for Prime members on eligible products, this flexible return policy can be great for customers and the wild west for merchants. Amazon is now cracking down on customer’s that have taken advantage of their system. Learn more in “Amazon Return Policy Bans Customers with Excessive Returns” article.
Amazon Return Policy Bans Customers with Excessive Returns
Amazon’s former flexible return policy seems to be getting rather stringent as the global e-commerce site is now punishing customers who’ve “violated their terms” as some banned customers have described and as reported by The Wall Street Journal.
This violation seems to be against customers who have excessively returned products in the past. Accoding to these customers, they were not notified by Amazon that they had violated any policies, before being kicked off the site. Some weren’t aware of the issue until they received a “no account associated with this email address” prompt once they attempted to log in. Others were sent an email.
@amazon – wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year…and that’s too many?) and a replacement for something I NEVER rec’d. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka
— Claire Bochner (@cmbochner) April 17, 2018
WSJ spoke with two individuals who appeared to be part of Amazon’s customer cleansing that took place this past March and April. Business Insider reported hundreds of people appeared to also have been banned at the time. Amazon said these repressions are indeed actions against those who abuse their policies.
“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” an Amazon spokesman told The Journal. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”
Facebook support groups some customers divulged they had in fact abused policies by leaving favorable reviews in exchange for gift cards while others said they were unaware that reviewing products they received for free or at a discount were a violation. Some had no recollection of any such questionable acts.
Regardless, Amazon is watching y’all so buying headphones to review and return (or any other items) for free under your Prime account may cost you your access to the world’s largest company (by revenue). That being said, be mindful of merchants and happy/conscientious shopping!